Return policy

When sending back items for a return, please make certain that your order details are securely placed inside the return parcel. It is crucial to retain your return tracking information and keep it safe until the entire return process is successfully completed.

 

1.Item Condition Requirements

 

All returned merchandise must be in brand-new condition. This means the items should be completely unused and undamaged. They must be kept with all original accessories and in their original packaging.

 

2.Cleanliness Standards

 

Returns must be absolutely clean and free from any marks, scratches, stains, dirt, or any other foreign substances. If a product shows any signs of improper care or handling, the return may be rejected outright.

 

3.Rejection Criteria

 

Any items that display evidence of use, scratches, cracks, chips, deformation or wear will not be accepted. Items with damage, whether it's a breakage, scratch, dent, or missing parts, will also be rejected. Moreover, if an item has been altered in any way, or if any original components, accessories or packaging are missing, it will not be eligible for a refund.

 

4.Return Process

 

Company Name: Fuzhou Longgao E-commerce Co., Ltd.

Brand: mntron

Address: 2003, 2nd Floor, Building 2, No.15 Gaoxin Avenue, Fuzhou High-tech Zone, Fujian Province

Email: mntron@protonmail.com

Phone: +86-17665621697

WhatsApp: 15318179404

Customer Service Hours: 9:00 AM – 9:00 PM (UTC+8), daily