Privacy policy

Privacy policy

This Privacy Policy explains how Shenzhen Yaoguanfeng Trading Co., Ltd. ("we," "us," or "our"), operating under the brand mntron, collects, uses, stores, discloses, and protects your personal information. By using our website or services, you consent to the practices described in this Policy.

 

  1. Information We Collect

 

We collect information you provide directly (name, email, phone, shipping/billing address, payment details processed by our gateway, order history, communications, and survey responses) and information collected automatically (IP address, browser type, pages visited, shopping cart data, cookies, and approximate location).

 

  1. Legal Basis for Processing

 

We process your information based on contractual necessity (order fulfillment), legitimate interests (fraud prevention, service improvement, marketing), consent (marketing communications, non-essential cookies), and legal obligations.

 

  1. How We Use Your Information

 

We use your information to process orders, manage accounts, provide customer support, send transactional communications, send marketing communications (with consent), personalize your experience, improve our services, detect fraud, and comply with legal obligations.

 

  1. Information Sharing

 

We may share your information with payment processors, shipping carriers, email service providers, hosting providers, CRM platforms, and professional advisors under data protection agreements. We may also disclose information in business transfers or as required by law. We do not sell your personal information.

 

  1. Cookies

 

We use essential cookies (required for website function), performance cookies (anonymous usage data), functional cookies (preferences), and marketing cookies (with consent). You can manage cookies through your browser settings.

 

  1. Data Security

 

We implement SSL/TLS encryption, PCI-DSS compliant payment processing, encryption at rest, access controls, and regular security audits. No method of transmission is 100% secure, and any transmission is at your own risk.

 

  1. Data Retention

 

Account information is retained for the duration of your account. Order records are retained for seven (7) years for tax and accounting requirements. Marketing records are retained until you opt out. Customer service communications are retained for three (3) years.

 

  1. Your Rights

 

Depending on your jurisdiction, you may have rights of access, rectification, erasure, restriction, data portability, objection, and withdrawal of consent. To exercise these rights, contact us at mntron@protonmail.com. We will respond within thirty (30) days.

 

  1. Children's Privacy

Our website is not directed to children under 16. We do not knowingly collect information from children under 16.

 

  1. International Data Transfers

 

Your data may be transferred to and processed in China and other jurisdictions where our service providers operate. We take appropriate safeguards to protect your information.

 

  1. Third-Party Links

 

We are not responsible for the privacy practices of third-party websites linked from our website.

 

  1. Changes to This Policy

 

We may update this Policy from time to time. Material changes will be posted on our website with a revised effective date.

 

  1. Contact Information

Company Name: Fuzhou Longgao E-commerce Co., Ltd.

Brand: mntron

Address: 2003, 2nd Floor, Building 2, No.15 Gaoxin Avenue, Fuzhou High-tech Zone, Fujian Province

Email: mntron@protonmail.com

Phone: +86-17665621697

WhatsApp: 15318179404

Customer Service Hours: 9:00 AM – 9:00 PM (UTC+8), daily